BW
Brendt W

1 reviews | Active since Feb 2013

09 Mar 2015, 12:12

BAD SERVICE

i have called in a dozen times, spoke to 4 different consultants, 1 person in account/credit department and a supervisor who ALL said they would get back to me regarding my query, and NOT ONE person has gotten back to me. i have even email the customer complaints email address and NOBODY bothers to get back to me.<br> <br> i have a HIGH call roaming charge which MTN did not (in my opinion) adequately warn me about, their consultants were more than happy to just activate the service without proper warning and when asked about how much the tariffs would be the consultant did not know, at the time the links were not working so could not check. i have requested the telephone conversation but after more than a month have heard NOTHING from MTN. <br> <br> here are all the reference numbers and people that i spoke to with NO FEEDBACK.<br> <br> Simiso (Account/Credit) - ***<br> Lizel McDonald (Customer Care) - ***<br> Nonhlanhal (Customer Care) - ***<br> Randel Daniels (Customer Care - Supervisor) ***<br> <br> I ASSUME THAT THIS TOO WILL GO UN HEARD AS PER MTN HIGH STANDARDS.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2015, 12:05
Official
Hello Brendt.w,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Yahya
REQ:***

Best regards,