MV
Mona V
1 reviews | Active since Mar 2009
04 Mar 2016, 11:03
BAD SERVICE
I am really furious with Mtn. My cell phone nr *** I did an upgrade on it and since then there is extras costs involved. They keep on saying we subscribe to things and that is a lot of ******* I went into the Selcourt branch they say they can not block it and I must phone the call centre. If I phone the call centre they refer me back to the branch. So I am begging you please block the nonsense on the phone that they charge me for subscriptions that I do not even know about. That is why I asked in the first place to not make my account an open account because I can only afford the amount that I have signed for. Please do this urgent!!!!
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2016, 18:48Hello charine,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that we sent a request to content providers to remove your number from their data base,you should receive an sms within 2 to 48hrs that subscriptions have been removed.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that we sent a request to content providers to remove your number from their data base,you should receive an sms within 2 to 48hrs that subscriptions have been removed.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2016, 18:48
Official
Hello charine,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that we sent a request to content providers to remove your number from their data base,you should receive an sms within 2 to 48hrs that subscriptions have been removed.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that we sent a request to content providers to remove your number from their data base,you should receive an sms within 2 to 48hrs that subscriptions have been removed.
warm regards
mike
REQ:***
Best regards,