bad service

I have been an Mtn customer for over 10 years, and everytime I have to perform a sim swap I get irritated. Either by the agent or the manager. Today, Saturday 31 january 2015, I was irritated by one manager named Faith Malatie from the Polokwane Centre.<br> <br> I note the security question posed, but I have reservations about some questions asked. I was asked when last did I load airtime? Honestly, I do not walk with a pen and paper diarising the last dated when the airtime voucher was purchased. I purchase the airtime voucher from my telecommunication purposes and not to keep the vouchers as future proof for sim swap. That question is ****** ridiculous. Secondly, as alluded to earlier, I have been a customer for over ten year and to know what price plan I m on is ridiculous. Such a question should be left for entry level customer.<br> <br> I should be confirming that I am the owner of the sim, inclusive of the most used numbers. Mtn's service has been shabby of late, this is even reflecting to the staff.<br> <br> Kindly sim swap my sim card from the new sim of *** to old sim of ***.