Bad Service

Dear MTN,

I am fed-up !!!!

Today in the morning, I called your call center to inquire regarding my cellphone line that has not been working for over as month. and I was transferred to the store in Mall of Africa The phone was answered by one of your customer service representatives.

He was extremely rude and ill-mannered. Due to his annoying behavior, it got hard for me to put through my request to check as to why I still cannot make calls even after I paid for a contractual bill even after my contract had expired and migrated my number to prepaid.

He even mentioned that he is not the relevant person to deal with such transactions. Not only that, he was not transferring my call to any other person who could have dealt with my issue he just simply hanged up.

If he is not given proper training on how to deal with the customers, I am sure your business will suffer. I am informing you as I do not want to speak to him again and might even stop doing business with you in the future because of the attitude.

Customers are the spine of any business and they deserve respect and kindness. I am sure you will take action on this.

Furthermore I am never given a reference number when I call all they say is my query is escalated to a different department and I have been waiting for feedback from them since the 6th June 2020.

I always use my cellphone number to check progress of this matter as I don't have a reference number.

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