1 reviews | Active since May 2014
Bad service
I have been a customer of Mtn for about 5 years now , a year ago I took a contract on my tablet for R379 a month which came with 2 g daytime data and 2g night time data , the original contract of which I have states that it is R379 a month I am getting billed for last 10 months or so R399 a month , now I don't understand how they can change a contract just like that , I called the call center and spoke too a agent there that was helping me and then just decided too stop and I can't get any reply from this person , disgusting service , am I right too say that my contract is Mel and void if it is breached ? A matter I can't get Mtn too help me with , my next step will be too the ombudsman
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that there was a general increase in service fees from May 2015. This increase was necessary for MTN to improve on the Network and other services that we provide to you.
The contract you sign for when you open a contract states that MTN has a right to review the service fees.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that there was a general increase in service fees from May 2015. This increase was necessary for MTN to improve on the Network and other services that we provide to you.
The contract you sign for when you open a contract states that MTN has a right to review the service fees.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,