bad service

I app**** for my contract cancellation on the 4th february 2016 in the branch prevously at thabo mbeki street but nw at schoeman polokwane.i knew it was nt yet cut off date since i get paid on the 25th.i was told itl take about 10days to process.which i wated with no rply,i cld d call centre agent twice and told nthng apears on d system.on the 22nd i received an sms showing dt il debit order wl go off on the 25th as normal.nd my contract was only canceld today on the 23rd.which is 19 days of silence frm d provider and d consulted but am expcted to pay my full contrct knwng dat i requested cancellation 21DAYS BEFORE MY PAYDATE.since iv canceld it on the beginning of the month iv nt budgeted for.d consulted never did any follow up untl mondai of the 22 aftr whn i went der to follow up.mtn hv disapointed me big time.i will never recomend it to anyone.iv nvr skip a payment nt even once untl my 24 months contract elpased on december