Bad service

2 week's ago,i failed simswarp questions and i was instructed to to send an affidavit and certified copy of my I.D. Which I sent on Friday night between 8:30 and 9 pm.. Saturday i called to inquire and i was told that the documents have been received the simswarp will be processed.. Sunday i called and was told that i was supposed to be told that it takes 2days...Today Monday i was told my new sim number is invalid,the I.D copy is not sent and the other agent told me that the documents are not attached and it take 78hrs.. I mean which is which here..I am not getting any response from the alternative number i gave them which is an mtn number.. I m frustrated and dissatisfied with my network... The number i m doing simswarp is ***.. There is no supervisory assistance option in the call centre... Thats a disappointing mater on my side