rP
ronel P
1 reviews | Active since Feb 2016
18 Feb 2016, 11:21
BAD SERVICE
Brand new phone was defective, first sent for repairs - then send for warranty. Repairs centre gave ref number and told me to get new device / or new contract deal / or credit if store out of stock. Went to store for 7 th time only to be told now they have to get authorization first!! This is not in the terms and conditions. I want to be refunded for all my petrol expenses. Ronel Perold
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2016, 12:07Hello ronelperold,
We are truly sorry for any inconvenience caused.
We have taken a decision to credit your MTN account for the inconvenience caused by driving to the store on numerous occasions. However in order for us to correctly credit your account, you will need to provide us with petrol slips reflect the dates and times you drove to the store.
We will then request that you send those slips to fax number *** and we will receive them in a scanned PDF format. Please mark it attention for Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have taken a decision to credit your MTN account for the inconvenience caused by driving to the store on numerous occasions. However in order for us to correctly credit your account, you will need to provide us with petrol slips reflect the dates and times you drove to the store.
We will then request that you send those slips to fax number *** and we will receive them in a scanned PDF format. Please mark it attention for Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply19 Feb 2016, 12:07
Official
Hello ronelperold,
We are truly sorry for any inconvenience caused.
We have taken a decision to credit your MTN account for the inconvenience caused by driving to the store on numerous occasions. However in order for us to correctly credit your account, you will need to provide us with petrol slips reflect the dates and times you drove to the store.
We will then request that you send those slips to fax number *** and we will receive them in a scanned PDF format. Please mark it attention for Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have taken a decision to credit your MTN account for the inconvenience caused by driving to the store on numerous occasions. However in order for us to correctly credit your account, you will need to provide us with petrol slips reflect the dates and times you drove to the store.
We will then request that you send those slips to fax number *** and we will receive them in a scanned PDF format. Please mark it attention for Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,