WB
Williem B
1 reviews | Active since Feb 2015
06 Mar 2015, 10:30
bad service
I sent my Tablet in for repair on 9th December 2014. After many emails of trying to find out where my phone is, I am still without my phone. An MTN employee asked for my account number to debit the costs of the repair to. I gave my account number. After a month I still did not have my phone. I phoned the local owner of the franchise and he said that the repairs had to be paid for in cash, so I did this on the 25 Feb. I still have not received my phone. Apparently it is waiting to be despatched, but nobody can tell me why it hasn't been sent yet. I phoned again today and was given this ref no ***. I am fedup because I have been paying for Dec, Jan, Feb for airtime &
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MTN South Africa's replyOfficial
12 Mar 2015, 11:21Hello W Brits,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with the Job Card number or IMEI number and we will follow up with our repair center about the progress of your handset.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with the Job Card number or IMEI number and we will follow up with our repair center about the progress of your handset.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply12 Mar 2015, 11:21
Official
Hello W Brits,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with the Job Card number or IMEI number and we will follow up with our repair center about the progress of your handset.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with the Job Card number or IMEI number and we will follow up with our repair center about the progress of your handset.
Thank you.
Kagiso
REQ:***