JH
Joey H
1 reviews | Active since Sept 2009
11 Feb 2016, 10:48
Bad service
I have been on the phone with MTN since the 15th of December 2015. I received feedback that we have no choice but to pay the account and an arrangment was made to pay the amount over 3 months. Monday 8 Feb16 my phone was suspended due to the amount outstanding.I phoned and received ref nrs ***, *** and ***.My phone was activated again just to find out this morning it is suspended AGAIN!!!This matter is now taken further because this is REDICILOUS.I will most certanly not refer anyone to mtn again.Can a competent person please give feedback on this matter.
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MTN South Africa's replyOfficial
11 Feb 2016, 12:23Hello joey123,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to the reference numbers listed on this post the account belongs to Mr Hietbrink with a different ID number from the one added to this post. The arrangement to pay the arrears for a period of three months is now in place and the line is no longer suspended.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to the reference numbers listed on this post the account belongs to Mr Hietbrink with a different ID number from the one added to this post. The arrangement to pay the arrears for a period of three months is now in place and the line is no longer suspended.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply11 Feb 2016, 12:23
Official
Hello joey123,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to the reference numbers listed on this post the account belongs to Mr Hietbrink with a different ID number from the one added to this post. The arrangement to pay the arrears for a period of three months is now in place and the line is no longer suspended.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to the reference numbers listed on this post the account belongs to Mr Hietbrink with a different ID number from the one added to this post. The arrangement to pay the arrears for a period of three months is now in place and the line is no longer suspended.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,