BAD SERVICE

MTN 5G LTE month to month contract cancelled due to weak signal and continious disconnecting of service. Returned the Router and sim as per contract in time as per MTN agreement and email instructions and sent the IRMS number and confirmation to MTN Customer services and Complaints Management departments ( as there was a previous service complaint) on 28 October 2024 as MTN had to stop debit order for 04 Nov 2024. No reply on my emails sent were received by MTN until Sunday the 3rd November 2024. Needless to say the debit order was not cancelled by MTN due to NO CUSTOMER SERVICE as at the previous occasion. The Debit order was deducted on 4 November 2024. On 5 November i again sent an email to Customer services and Complaints at MTN requesting a refund of the R 499-00 subscription and the debit order Fee of R 3-50. I attached the bank statement as proof that the debit order was deducted by MTN. On 07 November i sent a follow up email to Customer services and the Complaints department at MTN. Despite all my correspondence the issue was not rep**** to by MTN and basically ignored. I am awaiting on the time lapse to refer the matter to the Ombudsman for adjudication as MTN remains silent here,

It beats me that a Company with such a bad customer service and complaints management department can be associated with such a Champion side like the Springboks - mind baffling to say the least.