NK
Natasha K
1 reviews | Active since Jan 2015
30 Jan 2015, 21:04
bad service
MTN sales person put me on the wrong contract. I requested for top-up and he put me on broadband.<br> <br> I had to pay bills that is triple the amount I signed up for. When I request for them to refund me for the extra I had to pay because their staff mess up they refuse to refund me.<br> <br> Why should I pay when it is the salesperson who messed up?<br> <br> I am done with doing business with MTN.<br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
12 Feb 2015, 10:55Hello stmahlangu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
according to our records, the contract that was created is an open line as per the contract signed. However as per your request thereafter the package has been migrated to Top Up.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
according to our records, the contract that was created is an open line as per the contract signed. However as per your request thereafter the package has been migrated to Top Up.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply12 Feb 2015, 10:55
Official
Hello stmahlangu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
according to our records, the contract that was created is an open line as per the contract signed. However as per your request thereafter the package has been migrated to Top Up.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
according to our records, the contract that was created is an open line as per the contract signed. However as per your request thereafter the package has been migrated to Top Up.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,