lS
lebogang S
1 reviews | Active since Jul 2014
29 Jan 2016, 14:24
Bad Service
I am Livid with MTN Insurance. I submitted an online claim on the 13th of January 2016 only to be told a week later that I should resend it! I Spoke to a Nomonde Fumani and resent it. Only to check today and there still is no feedback on whether the claim is processed or not. All I keep getting is new reference numbers. #***5 is the last reference number I received. it cant take almost a month to process a claim whereas I pay MTN on a monthly basis without fail. Please get back to me!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Jan 2016, 16:37Hello booggy,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply30 Jan 2016, 16:37
Official
Hello booggy,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,