BAD SERVICE

I went to Mtn Fourways mall on the 05th January to return the phone Sony M4 Aqua which I got on the 8th of October 2015 as an upgrade. The phone was freezing and it was not functioning at all.<br> I was advised by Lerato the store manager to return the following day with the phone box, charger and headphones so they can book the phone for repairs and I was also told that if the phone cannot be repaired I will be given a new phone because i had the phone for only 3 months.<br> 20/01/16 Lerato advised that the repair centre is busy with the financial year stock take and the only time a technician will be able to assess my phone is next week and she is very sorry but there is absolutely nothing she can do to assist me.<br> 14 working days later I am still without a phone and I was not even given a time frame as to when I can expect to collect the phone. This is the first time I receive this kind of treatment from Mtn ever since I have been a loyal customer, I am disappointed and appalled by the service and the I don't care attitude I was given by Mtn fourways mall I really feel that<br> <br> I am not valued as a customer and for that reason I concluded that I should cancel my contract.<br>