NH
Natasha H
1 reviews | Active since Jan 2015
05 Mar 2015, 08:11
BAD SERVICE
i went to the MTN at Randburg square yesterday to buy a phone. I got there and the two gentlemen that were in the store just ignore me! the one was talking to another lady that had nothing to do with the phones or contracts or anything and the other was talking and laughing with another man ignoring the other customers in the store. i eventually walked out and not one of them called me back to ask what they could help me with. they should be taken out of that store and be replaced by people that knows what customer service is and know how to welcome you when u walk into a store. at the end of the day i still don't have my phone.
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Replies (1)
MTN South Africa's replyOfficial
09 Mar 2015, 11:52Hello NatashaRH,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
We have tried contacting you to get more information on the type of handset that you are interested in purchasing without any luck. Should you still be looking to purchase a handset, please visit any of our other stores and they will gladly assist you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
We have tried contacting you to get more information on the type of handset that you are interested in purchasing without any luck. Should you still be looking to purchase a handset, please visit any of our other stores and they will gladly assist you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply09 Mar 2015, 11:52
Official
Hello NatashaRH,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
We have tried contacting you to get more information on the type of handset that you are interested in purchasing without any luck. Should you still be looking to purchase a handset, please visit any of our other stores and they will gladly assist you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
We have tried contacting you to get more information on the type of handset that you are interested in purchasing without any luck. Should you still be looking to purchase a handset, please visit any of our other stores and they will gladly assist you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***