BAD SERVICE

I am very unhappy with the service provided to me by the mtn staff or the whole of mtn i went in on 11/01/2015 at mtn in cradlestone for my handset to be unblacklisted provided them with the documents needed for the process they do not get back to you<br> <br> worse case scenario i went to vodacom and gave in my documents for my second handset to be unblacklisted they scanned the documents just like mtn have done, they told me it will take 48 hours whereby mtn tells me it will take 2-5 days accepted i mean today its 9 working days my phone still not working <br> <br> no ref number provided no feedback given i phoned 808 Khaya got my documents i emailed to him does he inform on the forever taking process no hence mtn cannot see anything regarding a unblacklisting to be taken action of the service provided by the staff member's that helped me is highly ridiculous and should be taken action of to be honest i dealt with about 6 mtn staff memebers i mean not one can actually help me i am very unhappy that i actually upgraded late last year i could have just cancelled the contract to avoid all this ridiculous service