1 reviews | Active since Mar 2011
Bad service
Upgraded my son's phone on 1feb. Asked for a top up. He should not be allowed to use not even a cent more. If need be I will buy more data or airtime. I got a bill with a charge of R892.91 for packet switched data calls. His bill is a whooping R1351.91. After I requested a top up of R230 per month. <br> i CALLED THE SUPPORT CENTRE, they said it was for internet usage. They only placeda cap on the account after I queried. I cannot afford to pay so much, You slipped up, so you should sort this out. <br> I asked for a top up from day 1<br> The lady at the call centre said I should take it up with the store in Brooklyn where I upgraded. If you did not do as I requested from day 1, why should I pay for it.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the usage limit has been set for the cell number and a credit has been processed for the usage over and above the usage limit that you requested. A copy of the open item report has also been sent to you for your perusal.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the usage limit has been set for the cell number and a credit has been processed for the usage over and above the usage limit that you requested. A copy of the open item report has also been sent to you for your perusal.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,