Bad service

Last Monday, I ordered Home internet, and the consultant who assisted advised that someone would call me to make delivery arrangements. There was no response the whole week. I sent an email and they asked for my ID number. After that, there was no response. I emailed to follow up, and someone different responded and advised that I use their Whatsapp channel. Mind you, there is no option for my query. Meaning dead end. I called their 083 135 number. The consultant asked for my ID number. After providing the ID number, the lady dropped the call.

I called back, someone else picked up and gave me Charlotte Naidu's number. I called her and she advised that someone is going to call me in 2 minutes. I waited for more than 2 hours. I called back twice and she did not pick up. I called using a different number she picked up. I told her that I am not dropping the call until that guy calls me, then he called. He told me that the Wi-Fi devices are out of stock. Mind you, this gent is laughing almost the entire call. What a shame? Why did anyone communicate? What a terrible experience.