BAD SERVICE

My service has been suspended due to an alleged non payment.<br> <br> I have requested per email and per telephone on numerous occassions the yearly statement from MTN which they refused and/or neglected to forward to me but instead only receive a message stating that we need to make payment.<br> <br> MTN is alleging that we owe them an amount of a debit order that didnt go off. We made EFT payments and can provide proof of each and every payment that was made to MTN.<br> <br> On Monday 11 January 2016 they have suspended the service alleging that we owe them an amount which we dont know which it is for and that they levied more money on top of that amount.<br> <br> An amount was paid over to MTN on 30 November 2015 of R978.31 and on 28 December 2015 of R955.00 and an additional R12.00.<br> <br> We even went to a MTN store to try and assist and the assistance that we received was rude.<br> <br> MTN services at this moment is terrible as we cant resolve the issue as we dont know for what month they alleging that we owe. I can provide proof of every payment that was made on every month to MTN. This needs to be cleared up but to try and talk to anyone at MTN is fruitless.<br> <br>