Bad service

I took out a data contract with MTN in December 2015. it was with MTN Direct. the sales person was very helpful and everything went smooth. HOWEVER. as we live on farm farm in a VERY rural area, I asked for the parcel to be delivered to my mother in Vryheid. the sales person said that it was fine. On the 30th of December the courier company phoned me when arriving at my mothers house and said that my mother is not allowed to take delivery on my behalf and drove of with the parcel. <br> <br> since the 30th of December 2015 until today I have not heard anything from MTN or their couriers to arrange for delivery. I called the direct sales line and everybody had different excuses, one saying that there must have been a misunderstanding and the next one saying that it is protocol that the person signing the contract must take delivery. that just shows that all those people working there don't know the rules,<br> <br> in the meantime I have to chase MTN up without people phoning me back as promised and I am sitting without internet for the last 15 days already. I have actually fired my previos service provider because of ZERO service and now MTN is doing the same. <br> <br> SHOCKING SHOCKING SHOCKING