BAD SERVICE

Its been a week we app**** for a business contract with MTN Savannah Mall in Polokwane on the 03.08.2020 the contract was approved and activated with a wrong router by one of the store consultant and we left the store with no goods.They logged a query for the contract to be deactivated so that they will be able to recapture and correct the problem but still till today the contract is still not deactivated and we even received a statement from MTN that need to be paid but we never received any services. How long does it take for a big company like MTN to deactivate a contract or solve their queries for customers. Please we need urgent resolution of this query as we app**** for this contract in need of running a business but we still have to buy data bundles. MTN ACCOUNT NO A*** CONTACT NO *** (ISHMAEL)MATSOBANE24/7EMERGENCY