1 reviews | Active since Aug 2015
bad service
Did an upgrade with mtn got a sony xperia m5 less than a month old the phone start giving problems send it in to mtn for a warranty assessment to replace the device was told by mtn direct that it will take 5 working days to be deliver phone today to find out if it has been booked out was then told that it has to get a rf nr and has to be send to the the supervisior and that will take 5 working days then it will take 5 working days to be deliver my second device also a sony xperia m5 with the same problem was send in for a warranty assessment to replace the device when they did a sim swap and mtn just completely tauch away all my data that I pay for with no explanations so sick and tired off mtn that I will not recommend them to anyone
Thank you for your post. We sincerely apologise for the delay and any inconvenience caused as a result of this.
Kindly be advised that I just called you now but there was no answer , please note that you did not provide us with the IMEI number or job card number to trace your phone , kindly contact the Repairs Centre with the IMEI number on *** (FIX) 349 (Toll Free Number from MTN phone) and they will be able to check the status of your phone.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for the delay and any inconvenience caused as a result of this.
Kindly be advised that I just called you now but there was no answer , please note that you did not provide us with the IMEI number or job card number to trace your phone , kindly contact the Repairs Centre with the IMEI number on *** (FIX) 349 (Toll Free Number from MTN phone) and they will be able to check the status of your phone.
Kind Regards
Nompumelelo
REQ:***