MW
Michelle W
1 reviews | Active since Jan 2016
07 Jan 2016, 12:25
Bad Service
I upgraded my contract with Mtn on the 9 December 2015 and on the 15 December 2015 received the incorrect handset and someone else contract which was returned by the couriers. On the 29 December 2015 received again the same incorrect handset and contract. After numerous attempts by myself to contact Mtn Direct sales I still have not received my new handset and any feedback. <br> <br> Regards<br> <br> Michelle Williams
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Replies (1)
MTN South Africa's replyOfficial
09 Jan 2016, 12:47Hello Mrots70,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to our MTN Direct management team for urgent attention. They will investigate and revert to you with feedback and a way forward
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to our MTN Direct management team for urgent attention. They will investigate and revert to you with feedback and a way forward
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply09 Jan 2016, 12:47
Official
Hello Mrots70,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to our MTN Direct management team for urgent attention. They will investigate and revert to you with feedback and a way forward
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to our MTN Direct management team for urgent attention. They will investigate and revert to you with feedback and a way forward
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Best regards,