FZ
FOLATHA Z
1 reviews | Active since Jan 2016
06 Jan 2016, 09:00
Bad service
I am also experiencing the same problem with account handed to their attorneys who do not answer their phone. Whats worse the consultant wrote mtn an email stating that I was over charged then all of a sudden my account was handed to the attorney without getting any refund. How can a person use extra data even when a mtn web page states that your data is depleted. Now i do not get any services from mtn but i have to pay R509 for three to four months for services i didnt use , mtn doesn't even want to re-connect my sim. I want to cancel this stupid contract and never ever take anything from them ever. MY sim is disconnected <br> <br> Anna
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Replies (1)MTN South Africa's replyOfficial
09 Jan 2016, 06:53Hello FAZitha,
Thank you for your post. We sincerely apologise for the delayed response and any inconvenience caused.
Kindly note that the matter has been escalated to the Billing department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for the delayed response and any inconvenience caused.
Kindly note that the matter has been escalated to the Billing department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply09 Jan 2016, 06:53
Official
Hello FAZitha,
Thank you for your post. We sincerely apologise for the delayed response and any inconvenience caused.
Kindly note that the matter has been escalated to the Billing department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for the delayed response and any inconvenience caused.
Kindly note that the matter has been escalated to the Billing department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
