FM
Fazil M
1 reviews | Active since Nov 2015
05 Jan 2016, 18:10
Bad service
Updated my credit card details six months ago as I was not in the country did not realise it was not updated.Upon returning I noticed phone was blocked.on investigating was told I was handed over to legal department.Sorted out my bill instantly which was 10 days ago phone still not activated. have been almost everyday to mtn pavilion.No help.Always new story..sim swop wait to get activated..10 days on and I'm still waiting..call center no help as well.imcompetent staff..very disappointing..and I have been told that I will not receive all my data and airtime that I have paid for..totally unacceptable from a major service provider..
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Replies (1)
MTN South Africa's replyOfficial
06 Jan 2016, 16:28Hello Ayesha1306,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We are unable to access your account with an ID number or the cellphone number provided on this post.
Kindly contact our Customer Care line on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line) for reactivation on your line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We are unable to access your account with an ID number or the cellphone number provided on this post.
Kindly contact our Customer Care line on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line) for reactivation on your line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply06 Jan 2016, 16:28
Official
Hello Ayesha1306,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We are unable to access your account with an ID number or the cellphone number provided on this post.
Kindly contact our Customer Care line on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line) for reactivation on your line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We are unable to access your account with an ID number or the cellphone number provided on this post.
Kindly contact our Customer Care line on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line) for reactivation on your line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,