CJ
CHANNELLE J
1 reviews | Active since Jan 2016
05 Jan 2016, 11:33
BAD SERVICE
MY NEW CONTRACT IS AVAILABLE FOR 1ST OF JANUARY 2016 WENT ON THE 2ND STOOD IN LINE FOR OVER AN HOUR JUST TO FIND OUT THEY CAN NOT GIVE ME MY NEW PHONE BECAUSE ITS IN STORE BUT NOT LOADED ON THERE COMPUTER AND THAT I SHOULD COME BACK ON MONDAY. I THEN WENT AGAIN ON MONDAY (4TH OF JANUARY 2016) AND IT WAS SAME STORY AND THEY CAN NOT GIVE ME A TIME OR DATE WHEN THIS WOULD BE FINISHED. PHONED AGAIN ON TUESDAY (5TH OF JANUARY 2016) ON THERE LANDLINE AS WELL ON THE CELL NR GIVEN ON WEBSITE AND NO ANSWER. FEELING VERY ANGRY.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Jan 2016, 14:29Hello Channelle01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply07 Jan 2016, 14:29
Official
Hello Channelle01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,