Bad service

Good day Team <br> <br> I have upgraded my phone on the 2nd or third of November and i keep getting debited 322.00 which was not the initial agreement with the Lady who assisted,<br> <br> Reference number for case is *** and i have yet to hear feedback about this...<br> I think it's better if i just leave this contract after it terminates or maybe get another provider who cares a little more. <br> <br> i have had very bad service from the call centre , the first time i called to advise that i was billed the wrong amount , they said they sent a request and i never received feedback , this was around the 26-27th November when i was debited for the first time after upgrading .<br> <br> i then called the call centre about my airtime that was supposedly R160 but i could not get assistance and i was told that my airtime is being used up in the meantime while I'm trying to buy 1 Gig Data <br> .<br> That's just one of the problems , on that day i spoke to Albert who dropped the phone when i asked for a manager , Pauline, nolubabalo, Mzamo,lucky,Keaobaka Oageng , the Manager Thabang Sidibe who told me his manager Thabo Makola would not be able to assist me as well.<br> <br> Can somebody help me <br>