BAD SERVICE!

Extremely bad service and inefficiency. <br> I wanted to cancel my contract as it was at the end of its term. I found better internet service with Telkom. I cancelled the contract in mid september which I was told I could do by an agent at golden acre mall. Phone in to MTN and cancel they said.<br> I proceeded to phone in and cancel.<br> Two months later I was still being billed. I phoned again and the agent apologised saying that they did not yet cancell the contract mistakenly. She promised it would be escalated and I would be refunded and it would be cancelled. But she says you still have to phone in and get the credit number so it can be refunded.<br> I received an email from retentions.Katlego Motseki. MTN Retentions. NOT complying to my request to cancel my contract she tries to push me to keep my contract. This is now after 2 months of paying for no service.<br> SO to make a long story short this trail of emails continued I was billed again this month. No credit, thankfully it seems to be finally cancelled after 3 months of extra fees paid.<br> I would like a refund - I keep emailing not even receiving an answer from retentions department.