BAD SERVICE

Good Day. <br> After Contacting MTN after my phone was cut off because MTN hasnt received the monthly payment.We went to Langebaan MTN branch where they requested a proof of payment, we then went to the bank on the 30th of November 2015 to get a statement to proof that the payment went off my bank account,the representetive at MTN we spoke to gave me an email address where we had to send a copy of the bank statement to as well as a reference number for the call : ( ***0 ) <br> With no success headquaters notified us again that they still havent received a 'payment'. We then went to the Vredenburg (Weskus-Mall) Branch with hopes to solve the matter.Ms Jolene Solomons confirmed that the payment was done and sended the confirmation letter to Jolene Ruiters at Langebaan branch.<br> I also requested for the monthly debit order to be subtracted this month on the 17th of December 2015 and nothing has happened yet as for it is the 22nd of December already.Please can someone give us some clearity on the matter.<br>