HMCHO
Hester Maria Christina Hermina Oosthuizen
1 reviews | Active since Dec 2015
21 Dec 2015, 14:11
Bad Service
My cell phone contract expired and I was called by Mtn to renew same A phone was delivered to me which I did not like and a call was logged by Mtn when I called them on the 23rd of November 2015 and after various emails and telephone calls the phone has still not ben collected Today I called 4X and held on for more than 5 minutes but either no one answers the phone or you simply get cut off
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Replies (1)
MTN South Africa's replyOfficial
23 Dec 2015, 14:35Hello hollopeter#,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our MTN Direct team for urgent attention. They will revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our MTN Direct team for urgent attention. They will revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Dec 2015, 14:35
Official
Hello hollopeter#,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our MTN Direct team for urgent attention. They will revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our MTN Direct team for urgent attention. They will revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,