DM
Desigan M
1 reviews | Active since Mar 2014
21 Dec 2015, 10:00
Bad service
Hi MTN<br> <br> please can you get back to me<br> <br> i have two outstanding enquiries - <br> MTN Loyalty points<br> Data package <br> <br> you promised to get back to me with feedback and you still havent, ongoing issues with your service, you will not get my business again.<br> <br> im a total detractor.<br> <br> PLS CALL ME
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Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 11:20Hello Leah786,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability on voicemail.
Please be advised that the usage limit for line *** is set up for R3416.46. The system will allow you to use the 300MB and 100 minutes free with the package once this has been utilized the system will allow you further to make calls or for data usage this usage will be charged against the account. You may change the usage limit and this can be done on the device. *141* 5 # select option 1.
Ngokwana Manthata has requested for you to send to her the copy of the contrac:***
On the 15-6-2015 we do pick up that you have called in and requested for the data bundle to be deactivated. This has been done before the upgrade has been done to the Mychoice 100 minutes. If you have loaded loyalty 24 hour bundle you need to active this on your side before you can use the bundle.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability on voicemail.
Please be advised that the usage limit for line *** is set up for R3416.46. The system will allow you to use the 300MB and 100 minutes free with the package once this has been utilized the system will allow you further to make calls or for data usage this usage will be charged against the account. You may change the usage limit and this can be done on the device. *141* 5 # select option 1.
Ngokwana Manthata has requested for you to send to her the copy of the contrac:***
On the 15-6-2015 we do pick up that you have called in and requested for the data bundle to be deactivated. This has been done before the upgrade has been done to the Mychoice 100 minutes. If you have loaded loyalty 24 hour bundle you need to active this on your side before you can use the bundle.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply29 Dec 2015, 11:20
Official
Hello Leah786,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability on voicemail.
Please be advised that the usage limit for line *** is set up for R3416.46. The system will allow you to use the 300MB and 100 minutes free with the package once this has been utilized the system will allow you further to make calls or for data usage this usage will be charged against the account. You may change the usage limit and this can be done on the device. *141* 5 # select option 1.
Ngokwana Manthata has requested for you to send to her the copy of the contrac:***
On the 15-6-2015 we do pick up that you have called in and requested for the data bundle to be deactivated. This has been done before the upgrade has been done to the Mychoice 100 minutes. If you have loaded loyalty 24 hour bundle you need to active this on your side before you can use the bundle.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability on voicemail.
Please be advised that the usage limit for line *** is set up for R3416.46. The system will allow you to use the 300MB and 100 minutes free with the package once this has been utilized the system will allow you further to make calls or for data usage this usage will be charged against the account. You may change the usage limit and this can be done on the device. *141* 5 # select option 1.
Ngokwana Manthata has requested for you to send to her the copy of the contrac:***
On the 15-6-2015 we do pick up that you have called in and requested for the data bundle to be deactivated. This has been done before the upgrade has been done to the Mychoice 100 minutes. If you have loaded loyalty 24 hour bundle you need to active this on your side before you can use the bundle.
Kind Regards,
Alice van der Merwe
***
Best regards,