Bad service

Frustration and disappointment with the service I received from your frontline staff regarding my data and payment issue. On 20 May 2024, I purchased R215 worth of data from my phone, but it didn't work on my router or phone. Despite numerous calls and promises of resolutions, my issue remains unsolved. Here's a summary of my experience: - First call: The agent hung up on me while I was at the Castle Gate store, and other staff members witnessed it. - Second call: The agent was professional and advised me to call back in 24 hours with a ticket number. - Third call (48 hours later): I was told to call back in two hours. - Fourth call (after two hours): The agent struggled to reason with me, and I requested to speak with their team leader, but never received a call back. I am extremely dissatisfied with the lack of resolution and compensation for my issue. I urge MTN to take responsibility for my data and payment. I request equivalent data or airtime compensation, as my money is still with MTN.