Bad service

My experience with MTN has not been get from the start but I kept on thinking it gone get better but instead it went worse. From the time they took my phone for 2 month and i had insurance from MTN and explained that I use my phone for Business but they give cared nor made means of me getting my phone back sooner. I even cancel the insurance because of their bad service and even the call center people that yry to help you. They not even that helpful they all have different information about the Company as a whole.

From there it went on to them charging for 1980.42 for 50GB. Which i never agreed to.

When i was called on the 5th of February 2021 by Tshegofatso Khumalo from MTN to upgrade my Data plan. I agreed to upgrade and from what i was told to want is happening now is total a different story.

I was told that my plan is on a month to monthly plan that i will be pay R300 for 300GB. Firstly the balance I was paying was not R300, it was R332 of which i was like okay at list the GB are not bad but now am told it was a contract which ended in January and these a bill that I didn't signed up for for 50GB that am owing about R2000 and something that i was not told.

I asked to cancel it and i was told i have to pay first since am on a Month to month contract. I asked to pay by installment but they didn't agree. They said they don't do that. I went and took a loan than paid them and i asked to cancel than they said I want to wait for 30 day.

Now i was told I have to paid another R2000 for this 50GB and ive been asking how did this 50GB end up beings this amount. Please breakdown the bill for me because it doesn't make sense. The bill is to high just for 50GB. I was told it the package I told. I mention that i was never told it was gone amount to this can they please go back to the records and investigate.

I've been calling and they are sending me to different departments and they all say it the other department that can help me and one lady mentioned that actually no will help you since you can bering push to all of these different departments. Ive written email asking for the breakdown of the bill but no one is assisting me

Considering all the bad service I have had with MTN from the insurance company to you blocking me for billies i dont know of i am tired. The worst part is i have never missed my payment and i have always been a loyalty customer yet i received such bad service

Yet you call me a loyalty costume and i have heen using your services for years and I've never not paid or given you problems but all you guys do is give me problems and bad service.