Bad service

I opened my contract with Mtn Cresta on the 12 October 2014<br> <br> I was asked by Peter if i would like insurance on my phone<br> <br> I said yes and i have the signed paperwork<br> <br> Today i tried to see if i could get a replacement phone from from the insurance due to my phone going in for repairs<br> <br> I was told that my wife and i are not on the insurance<br> <br> furthermore my phone cannot update and this is a software issue which is mtn problem not mine<br> <br> I went to cresta branch and i was assured by the manager that this be sorted out with Peter.That was at 12h00 this afternoon and now it is 16h00 and there is no response<br> <br> Clearly you dont care about your customers<br> <br> This kind of service i have never accounted by mtn and i will never reccommend to anyone