1 reviews | Active since Dec 2015
BAD SERVICE
I called the 173 number last week and struggle more than one hour to get hold of a call centre consultant cause there is no option on the 173 number to speak to a consultant,then finally I get through and get told an enquiry needs to be logged and I need to switch my phone off in order for me to make calls to a landline number.I do so and it still does not work.Then today 11th december I dont get an option at all to speak to a consultant I google contact numbers for Mtn call centre I dial the number give my enquiry that I cannot make any calls because I have insufficient funds which is a false statement I then get transfered to switchboard get transfered again without being told of the transfer then I speak to another agent who does not have a clue why I am calling so I need to explain again,so I ask to speak to a manager and the agent demands I tell him so the more I insist to speak to a manager the more the agent insists and then the phone goes silent and a while after that the call is cut.This is outrageously bad service.You need to train your agents soft skills cause they are rude.
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers. When you encounter the problem of being unable to make calls yet there are funds and the error massage is insufficient calls, be advised that it is due to funds being reserved for active sessions. Kindly close applications you left running or turn of the mobile data to allow the call to go through.
This matter has been escalated to the 173 management team.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Mpumi
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers. When you encounter the problem of being unable to make calls yet there are funds and the error massage is insufficient calls, be advised that it is due to funds being reserved for active sessions. Kindly close applications you left running or turn of the mobile data to allow the call to go through.
This matter has been escalated to the 173 management team.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Mpumi
Best regards,