BAD SERVICE

I had a very bad experience with two of MTN 1555 contact centre agents. Lindiwe asked me to hold for close to 20minutes and not only that then transfered call to Zanele Zulu with another persons details, had to give my corrrect details first and had to explain myself again and Zanele, instead of empathising with me she had bad attitude and just said what do i need assistance with,. she did not help me resolve my query efficiently. i am very disappointed with this. i would appreciate if both these ladies be taken to training for peoples skills and telephone Etiquette skills. may someone from MTN contact me so that my Grievance may be resolved properly.<br> <br>