HB
Haynes B

1 reviews | Active since Apr 2015

04 Dec 2015, 14:10

Bad Service

I booked my Samsung S6 edge on 30/11/2015 for repairs on the camera not focusing. I was told as a walk-in customer the turn around was 48 hrs. and I would receive a notification, the following day, on the progress of the repair. This sounded to good to be true.<br> The next day no notification. I sent a email requesting feedback, on the 02/12/2015.<br> The response I received was \Please be advised there is no exact turn around time on the repair as the repair centre is awaiting spares please follow up with us within 3-7 working days."<br> I was not advised of this when I handed in my handset. Also I need to follow up with them"

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2015, 16:24
Official
Hello Brijs,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

The last update that we have about your device was today at 14:48, it is still awaiting parts. I will check on the progress and revert to you with feedback after 3 working days.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,