GN
Gugulethu N
1 reviews | Active since May 2015
04 Dec 2015, 10:38
bad service
i just want to say im happy that my contract with MTN is due to end... from 2013, i have never experienced anything good with them... their network, our ****** data and poor network reception. im so happy that i can finally switch to cell c! good riddance!!!
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 13:21Hello julz63,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage department on *** for your coverage problems and for the missing Data bundle please contact our Data Support department on *** to help you check if there might be an application opened on your phone that is using your data bundle without your knowledge.
We would like to resolve these issues and we do not want to loose you as our client.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage department on *** for your coverage problems and for the missing Data bundle please contact our Data Support department on *** to help you check if there might be an application opened on your phone that is using your data bundle without your knowledge.
We would like to resolve these issues and we do not want to loose you as our client.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Dec 2015, 13:21
Official
Hello julz63,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage department on *** for your coverage problems and for the missing Data bundle please contact our Data Support department on *** to help you check if there might be an application opened on your phone that is using your data bundle without your knowledge.
We would like to resolve these issues and we do not want to loose you as our client.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage department on *** for your coverage problems and for the missing Data bundle please contact our Data Support department on *** to help you check if there might be an application opened on your phone that is using your data bundle without your knowledge.
We would like to resolve these issues and we do not want to loose you as our client.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,