Bad Service

I just experienced the worst service at MTN Zavenwacht Mall.

I app**** for a cellphone contract at MTN Zavenwacht Mall on Thursday last week and was approved immediately. Then I requested my cell number to be ported from Telkom to MTN. I collected the phone after Telkom approved the port, I was then told that the mtn sim card would be active after a few hours on the same day on Friday.

It's now 5 days later my cell number has not been activated. I am being send from pillar to post, nobody can tell me what seems to be the problem. I have this phone that is just a toy and not working, the worst part is that I use this number for work purposes. I have been calling them everyday and nobody bothers to provide me with feedback, only when I call they tell me that they have sent a query and are still waiting.

I have even sent an email to their complaints email address.... Just an automated response. Nobody bothered to make contact with me.

Nobody seems to care. I have been out of reach for 5 days. I actually regret going there. I just want someone to actually tell what is going on!!!! They can take their phone back and release me from the contract for all I care.