RD
Rethabile D
1 reviews | Active since Mar 2014
28 Nov 2015, 10:16
Bad service
i lost my phone on the 22nd and reported it on Monday on the 23 called my insurance and i was on hold for about an hour and then i send an email on the 24th then they said me the replay the next day however the money that i need to pay for my 1st claim is R 750 and i am suppose to pay R 350 because its my first claim in a year send an email now and they telling me i should wait for another 5 days no i cant i need use it.<br> <br> my new ref number:***8
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MTN South Africa's replyOfficial
28 Nov 2015, 11:26Hello NYankiM2,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our insurance department for your request to be resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our insurance department for your request to be resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply28 Nov 2015, 11:26
Official
Hello NYankiM2,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our insurance department for your request to be resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our insurance department for your request to be resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.