BAD SERVICE

I've been called MTN for about 3 months, I have submitted my phone to one of their outlets then they gave me a number to call for a claim (which I called for 3 months) then when finally they agreed for me to submit my phone to repairs that was last week Thursday (19/11/2015) then a consultant told me that they will fetch my phone today (25/11/2015) from 10am -12pm as waiting for them to pick up my phone, the was no sign of the couriers so I called 808 to be transferred to MTN insurance they kept on cutting the call, called them 3 times or more then one of the consultant call to tell me that \unfortunately we do not have a loan phone that's why no courier service was sent to fetch your phone) where was the decency of calling day before to let me know not to wait for them because they do not have phones? I'm so angry and that time these people busy sending me snaks smses to pay for that damn contact phone!!! "