1 reviews | Active since Oct 2015
BAD SERVICE
to cut a long story short I have been having endless problems with MTN service provider. first the store messed me around to get my contract done now I am having issues with making calls. every time I make a call it tells me I have insufficient funds when I clearly have enough. every time I call the call centre my sim card has to be reset onto the network. this is unacceptable. I have had the same security pin code for years now every time I call with the problem they tell me my pin code is incorrect yet I change it back to the original pin with every call I make to MTN call centre. now I have another problem with names and numbers I do not no appearing on my phone. I call the MTN call centre, the agent tells me I need to call SONY.... this is a problem with the network not my phone. if its not a problem with terrible service at the stores its their agents that cant assist you or their network that is always having problems...... FED UP NOW!!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your MTN pin number was changed on 2015-11-23 as per your request. Should the problem of not being able to make outgoing calls continue whilst you have airtime, please close all internet pages that are active on your number or switch your phone off and then back on again. Please be advised that contacts you have not saved on your phone should not be appearing unless another sim card was entered on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your MTN pin number was changed on 2015-11-23 as per your request. Should the problem of not being able to make outgoing calls continue whilst you have airtime, please close all internet pages that are active on your number or switch your phone off and then back on again. Please be advised that contacts you have not saved on your phone should not be appearing unless another sim card was entered on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
