BN
Bonisiwe N
1 reviews | Active since Nov 2015
22 Nov 2015, 10:55
Bad Service
I had a contract phone with Foschini which i decided not to renew. my phone stopped working on the 5th November and i was advised to buy a new sim card card since i wanted to keep my old number. my phone was back on pre- paid and i bought a knew sim card for swim swap. i tried calling 173 but could'nt get help , i went to MTN for help and ended up buying 4 sim cards without getting any help. I failed doing swim swap because of the questioned asked i could'nt remember them. its so painful and frustrating to lose a number that i have been using for more than 20 years.
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Replies (1)
MTN South Africa's replyOfficial
23 Nov 2015, 10:38Hello Bonisiwe1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to reach you on the number you have provided. You need to provide an alternative contact number where we can get hold of you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to reach you on the number you have provided. You need to provide an alternative contact number where we can get hold of you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Nov 2015, 10:38
Official
Hello Bonisiwe1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to reach you on the number you have provided. You need to provide an alternative contact number where we can get hold of you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to reach you on the number you have provided. You need to provide an alternative contact number where we can get hold of you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,