LM
Lerato M
1 reviews | Active since Dec 2014
18 Nov 2015, 10:31
Bad Service
i app**** for an upgrade two weeks ago, and i was advised that the phone will be delivered within 5 to 7 days. To date i am still awaiting delivery and no one has called me to update me on the status of my order.
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Nov 2015, 19:16Hello mo***englj,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that a delivery was approved by our Sales Department management team, however we are experiencing some issues with courier services (RTT).
kindly note the matter has been escalated to our sales department supervisory team for urgent resolution,they will contact you directly with feedback
Regards
mike
REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that a delivery was approved by our Sales Department management team, however we are experiencing some issues with courier services (RTT).
kindly note the matter has been escalated to our sales department supervisory team for urgent resolution,they will contact you directly with feedback
Regards
mike
REQ:***
Best regards,
MTN South Africa's reply18 Nov 2015, 19:16
Official
Hello mo***englj,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that a delivery was approved by our Sales Department management team, however we are experiencing some issues with courier services (RTT).
kindly note the matter has been escalated to our sales department supervisory team for urgent resolution,they will contact you directly with feedback
Regards
mike
REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that a delivery was approved by our Sales Department management team, however we are experiencing some issues with courier services (RTT).
kindly note the matter has been escalated to our sales department supervisory team for urgent resolution,they will contact you directly with feedback
Regards
mike
REQ:***
Best regards,