1 reviews | Active since Nov 2015
BAD SERVICE
I need to load a 2GB recurring data bundle, on my contract, i phoned the Customer services.<br> 1. Call the lady said i reached my credit limit, meaning i short pay my account each month ????? <br> 2. Call the lady told me i need to go in to the branch a lift my Credit limit.<br> <br> I went to Branch in Witbank Highveld Mall - Sat there for 20 Min only one person on duty to help 10 of us in the Que. The lady at the branch couldn't help me she send E-mail to CIM Legal, cc me in on the mail - Till now no Response. I send mail to [Email Removed] telling him how bad the service is at the branch - Till now No response.<br> <br> Monday i phone MTN again myself to follow up, they lady at Customer services couldn't help me AGAIN, she said i must phone Credit department- so i did they send E-mail to lift the credit limit, today i phone again to follow up nothing happened yet, She need to send E-mail again today.<br> <br> The Network is up to **** <br> There is an Eco on my phone each time i phone someone <br> Customer services is off No HELP <br> Branched services we cant even talk about because there is NONE <br> <br> I am moving to another provider where i will receive the service i pay R680 Per month for
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit set on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow. Please be advised that your credit limit was increased from R 500 to R 900 by the Credit Management department based on your monthly average spend which is still not enough for the 2GB bundle to be loaded. We advise that you make a cash payment in order to reduce the credit limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit set on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow. Please be advised that your credit limit was increased from R 500 to R 900 by the Credit Management department based on your monthly average spend which is still not enough for the 2GB bundle to be loaded. We advise that you make a cash payment in order to reduce the credit limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***