BAD SERVICE

What a nightmare of an experience. I am a pensioner living 45kms and 3 road works to the closest MTN branch. Since January i have been receiving notifications that i am due fot an upgrade. So i called the Herm**** Branch to ask what all do i need to do the upgrading. Spoke to Jeandre and was asked just to bring my ID as i am a current client if MTN. I must just give him a call on the 3 Feb so that he can get a Samsung cell ready for me as Huawai was not available in the model that i had before. 2 days later i tried to call him again and their number just rang. Out of desperation i called their national customer care centre. Whilst speaking to the agent i was informed that i must pay in R1300 as my upgrade can only be done during March. I then called Jeandre again to which he advised me that this was incorrect and whist speaking he said "just hold on " then said sorry i have to pay R1300. After i explained that i had to pay fuel to Herm**** and a day out of my schedule, just to be told that i had to pay R1300 which i did not have. Great was my disappointment but was told if i come in March, there will be no additional costs. To cut a long and frustrating story short, i called again today as i have lost my faith in the service which i received. Again had i not make the call i would not know that i now must pay R730. REALLY can MTN not train their staff properly in order not to be inconvenienced. When i get notifications to say I can upgrade my cell, at least tell me what the implications are. This would have cost my 2 unnecessary trips with fuel as well as cash which i do not have. Then i said maybe i should change my supplier, i dont get an apology for the short comings of M TN, i get told to make sure that the reception is better should i change the supplier. No apology for bad service. I was in the service industry for 44 years and am appalled that service these days seems to be non existent with big Corporate Companies.