GD
Garth D
1 reviews | Active since Sept 2014
12 Nov 2015, 12:41
Bad service
Good day , I called in on the 10/11/2015 to load a one gig bundle non recurring . 1)Spoke to Lunga said that he would load it but it failed 2) Spoke to Simphiwe Mazibuko on the 11/11 she promised to look into and take up with supervisor and come back to me which neither hear or supervisor came back . I found out from Lelani ref ***9 that it failed please look into and make sure that I not double billed on unbilled invoice and if so correct . Seems like every month I have problem .
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MTN South Africa's replyOfficial
13 Nov 2015, 13:52Hello grdel,
We are truly sorry for any inconvenience caused.
We've perused your account and we see that there was an issue with the data bundle being activated on the network. The loading was done on 3 occassions and the charges have been added to your invoice but we will be crediting the additional charges as soon as your invoice is finalised on the 26th of November 2015.
The 1GB adhoc data bundle has been activated and is available for you to use accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've perused your account and we see that there was an issue with the data bundle being activated on the network. The loading was done on 3 occassions and the charges have been added to your invoice but we will be crediting the additional charges as soon as your invoice is finalised on the 26th of November 2015.
The 1GB adhoc data bundle has been activated and is available for you to use accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 Nov 2015, 13:52
Official
Hello grdel,
We are truly sorry for any inconvenience caused.
We've perused your account and we see that there was an issue with the data bundle being activated on the network. The loading was done on 3 occassions and the charges have been added to your invoice but we will be crediting the additional charges as soon as your invoice is finalised on the 26th of November 2015.
The 1GB adhoc data bundle has been activated and is available for you to use accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've perused your account and we see that there was an issue with the data bundle being activated on the network. The loading was done on 3 occassions and the charges have been added to your invoice but we will be crediting the additional charges as soon as your invoice is finalised on the 26th of November 2015.
The 1GB adhoc data bundle has been activated and is available for you to use accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***