sC
stacey C

1 reviews | Active since Oct 2015

09 Nov 2015, 13:36

Bad Service

This is now my third time loading a report on Hello Peter, and quite frankly I'm disgusted with the response. The other 2 times I wrote a report they called me back once both times to say my report has been received and will give me feedback up until today I have not received any kind of feed back. I am still awaiting my charger from mtn that they did not deliver with my laptop after I sent it in with my laptop 10 months ago!!! I am shocked at the kind of service mtn is giving me as a customer! By far the worst service I have ever received!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Nov 2015, 08:27
Official
Hello stace.c26,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.

Regards
Nompumelelo
REQ:***

Best regards,