KG
Karin G
1 reviews | Active since Nov 2015
09 Nov 2015, 10:21
Bad service
One week after I upgraded my contract my sim card is not activated yet. I did receive new one, but no activation on that one as well.<br> <br> I was supposed to get data and sms's with my airtime on 8 November, but nothing yet. I am incurring cost now from my usage limit. Are they going to refunds me?<br> <br> All feedback I get when I phone them is that they did log a call and will follow it up. They don't phone u back to give feedback.<br> <br> Another contract of mine did not get all the data they were supposed to get. I am fed up with MTN and their bad service after more that 10 years with them.
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MTN South Africa's replyOfficial
10 Nov 2015, 09:34Hello Marmoniqe,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the sim swap has been done on the 8-11-2015@9:05 sim swap can take up to 2-24 hours. We have sent the request to the back end support team to assist.
We have log the request to the billing department to credit the account for the 500SMS and 1GB not received on the 8-11-2015.
Allow +-10 working days.
Please assist us with the other cell number in question.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the sim swap has been done on the 8-11-2015@9:05 sim swap can take up to 2-24 hours. We have sent the request to the back end support team to assist.
We have log the request to the billing department to credit the account for the 500SMS and 1GB not received on the 8-11-2015.
Allow +-10 working days.
Please assist us with the other cell number in question.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply10 Nov 2015, 09:34
Official
Hello Marmoniqe,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the sim swap has been done on the 8-11-2015@9:05 sim swap can take up to 2-24 hours. We have sent the request to the back end support team to assist.
We have log the request to the billing department to credit the account for the 500SMS and 1GB not received on the 8-11-2015.
Allow +-10 working days.
Please assist us with the other cell number in question.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the sim swap has been done on the 8-11-2015@9:05 sim swap can take up to 2-24 hours. We have sent the request to the back end support team to assist.
We have log the request to the billing department to credit the account for the 500SMS and 1GB not received on the 8-11-2015.
Allow +-10 working days.
Please assist us with the other cell number in question.
Kind Regards,
Alice van der Merwe
***
Best regards,