HH
Heinrich H
1 reviews | Active since Feb 2013
03 Nov 2015, 14:39
bad service
I upgraded my mtn contract more than a month ago. I haven't received my data or sms's or promotional data that is stated on the contract. I phoned the call centre twice and went back to the branch once. No one can tell me what is wrong or when it will be sorted out. I pay for this, why dont i receive it. Since i last phoned they said it wil be sorted within 48hrs. Now almost 4 days later, nothing. Please sort this out.
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Replies (1)
MTN South Africa's replyOfficial
05 Nov 2015, 17:52Hello heinrichvh,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the services has been added to the package. The request has been sent to the billing department to credit the account for this services not received.
REQ:***: Please allow +-10 working days for this request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the services has been added to the package. The request has been sent to the billing department to credit the account for this services not received.
REQ:***: Please allow +-10 working days for this request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply05 Nov 2015, 17:52
Official
Hello heinrichvh,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the services has been added to the package. The request has been sent to the billing department to credit the account for this services not received.
REQ:***: Please allow +-10 working days for this request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the services has been added to the package. The request has been sent to the billing department to credit the account for this services not received.
REQ:***: Please allow +-10 working days for this request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,